Terms & Conditions

At EdTech Supply, we’re committed to making affordable technology accessible while providing a transparent, reliable customer experience. The policies below outline our return process, warranty coverage, trade-in program, and customer support expectations.

Returns & Refunds Policy

Return Window

Returns are accepted within 90 days of delivery. Customers may return eligible items for any reason within the 90-day return window.

How to Start a Return

All returns must be initiated through our website. Our team will respond to return requests within 24 business hours. Once approved, EdTech Supply will provide a prepaid return shipping label.

Return Eligibility Requirements

To qualify for a full refund:

• Devices must be returned in condition consistent with the original purchase grade
• Devices must be free of additional damage beyond normal use
• All included accessories must be returned
• Devices must be reset and free of iCloud, MDM, Google, or activation locks

Refund Deductions & Exceptions

Partial refunds may apply if:

• Accessories or components are missing
• Devices show additional damage or misuse
• Devices are returned in significantly different condition than originally sold

Returns that do not meet eligibility requirements may be denied and returned to the customer.

Refund Timeline

• Return inspections are typically completed within 3–5 business days after receipt
• Approved refunds are typically issued within 3–5 business days after inspection
• Original shipping costs (if applicable) are non-refundable

90-Day Limited Warranty

All devices purchased from EdTech Supply include a 90-Day Limited Warranty beginning on the date of delivery.

What’s Covered

This warranty covers:

• Manufacturing defects
• Hardware malfunctions 
• Functional issues occurring during normal use

What’s Not Covered

The warranty does not cover:

• Accidental damage
• Battery drain from normal use 
• Water or liquid damage
• Cosmetic damage after delivery 
• Misuse or neglect
• Unauthorized repairs or modifications
• Software issues caused by third-party applications or user changes

Warranty Support Process

To submit a warranty claim:

• Contact our Customer Support team using the support form
• Complete any troubleshooting steps provided by our team
• If needed, return the device for inspection 

Our support team will respond to warranty requests within 24 business hours.

Warranty Resolution Options

Depending on the issue, EdTech Supply may:

• Repair the device
• Replace the device with a comparable refurbished equivalent
• Provide a comparable or upgraded replacement device
• Issue a refund if the issue cannot be resolved

Warranty Timeline

• Warranty inspections and resolutions are typically completed within 3–7 business days after receipt
• Shipping related to approved warranty claims is covered by EdTech Supply

Trade-In Program Policy

We make it easy to trade in your old devices for cash or EdTech Supply credit.

How the Trade-In Process Works

1. Get an Instant Quote: Answer a few quick questions about your device to receive an instant trade-in estimate.
2. Ship Your Device for Free: Use our prepaid shipping label to send in your device at no cost. Trade-in labels are typically issued within 5 minutes of submission.
3. Inspection & Verification: Once received, our team will inspect your device to verify:
   1. Device condition Functionality Cosmetic wear Battery health Accuracy of submitted information
   2. Trade-in intake decisions are typically completed within 3 business days of receipt.
   3. Devices must pass inspection to be eligible for payout.
4. Get Paid: Once approved:
   1. Payments or credits are typically issued within 3–5 business days
   2. Customers may choose store credit or eligible cash payout methods

Customers will receive updates throughout the process.

Eligible Devices

We currently accept select:

• iPads
• iPhones
• MacBooks
• Other eligible devices as listed on our trade-in page

Important Trade-In Requirements

Devices:

• Must not be reported lost or stolen
• Must be free of activation locks (iCloud, MDM, Google, etc.)
• Must have personal data removed before shipment
• Must power on and function unless otherwise stated

Final Valuation & Revised Offers

Initial quotes are estimates based on submitted information. If inspection findings differ from the original submission:

• A revised offer may be issued
• Customers may accept or decline the updated offer If declined, the device will be returned to the customer

Trade-in estimate disputes are typically reviewed within 3 business days.

Payout Options

Eligible payout options may include:

• EdTech Supply store credit
• ACH transfer
• PayPal
• Cash App
• Venmo
• Gift card
• Donation options

Why Trade In With EdTech Supply

• Free shipping
• No obligation
• Fast payouts
• Transparent condition grading
• Full inspection reporting

Order Processing & Fulfillment

Order Confirmation

Customers will typically receive an order confirmation email within 5 minutes of checkout.

Shipping Timeline

Most orders ship within 2 business days. Tracking information will be provided once the order ships.

Delivery Issues

If your package is lost, delayed, or arrives damaged, please contact Customer Support. Our team will respond to delivery exception requests within 24 business hours.

Customer Support

Support Availability

Customer Support is available during standard business hours: Monday–Friday 8:00 AM – 5:00 PM EST

Response Times

Our team aims to respond within 24 business hours for:

• Pre-purchase product questions
• Order status requests
• Delivery issues
• Warranty requests
• Returns Part compatibility questions
• General support inquiries

Additional Terms

EdTech Supply reserves the right to:

• Refuse returns, warranty claims, or trade-ins that do not meet policy requirements
• Limit or deny service for suspected fraud, abuse, or policy misuse
• Update or modify these policies at any time without prior notice

Frequently Asked Questions

Returns FAQ

Can I return a used device? 
Yes. Devices may be returned within 90 days if they are returned in condition consistent with the original purchase grade.

Do I have to pay for return shipping?
No. EdTech Supply covers approved return shipping.

How long do refunds take?
Refunds are typically issued within 3–5 business days after inspection approval.

Warranty FAQ

What if my device stops working?
Contact our support team and we’ll help troubleshoot the issue. If necessary, we may repair, replace, or refund the device.

Do I need to return the device for a warranty claim?
In most cases, yes. Our team will provide next steps after reviewing the issue.

Trade-In FAQ

How accurate is my trade-in estimate?
Trade-in estimates are based on the information submitted. Final value is confirmed after inspection.

What if I reject the updated offer?
If you decline a revised offer, your device will be returned to you.

How do I get paid?
Eligible payout methods may include store credit, ACH, PayPal, or check depending on availability. You can also opt to receive a gift card or make a donation with your payout.

How quickly will I receive my trade-in quote?
Most trade-in shipping labels and quote confirmations are issued within 5 minutes.

Questions? Contact Us:

Need help? Our team is happy to assist you.

Email: support@edtechsupply.com
Phone: 1-888-207-3730
Website: https://edtechsupply.com